Shipping policy

FREE Ground Shipping: We offer free delivery via UPS Ground or USPS Priority Mail on ALL orders within the contiguous United States. Oversize or nonstandard items may incur additional fees and will be noted clearly on the product page before adding the item to your shopping cart. Some examples of these items are engines, frames and rolling chassis. All orders shipped outside the contiguous 48 states will incur shipping charges.

International Shipping: We are happy to off International Shipping to most locations in the world. Simply chose your item(s), add it to your shopping cart and follow the instructions to check out, it’s as easy as that! International customers will be required to pay any customs charges, VAT, taxes and other costs associated with importing the shipment into their country on top of actual shipping charges, but this is all clearly laid out in the shopping cart for you.

Expedited Shipping: For those customers of ours that just can’t wait to get their awesome HDM INC. gear; expedited shipping services are available. These services can be selected from the shopping cart and will only show options available to your selected destination.

DAMAGED SHIPMENTS

If your order is damaged during shipping, please inspect the package immediately and DO NOT throw out any of the packaging materials. Advise the shipping carrier of the damage as soon as possible, preferably at the time of delivery, but we know that is not always possible. All shipping damage claims must be made to Demon’s Cycle within 3 business days from the date your package was delivered. Please contact us immediately so we can start the claim process with the carrier and have them retrieve the package. As soon as we show the claim accepted by the carrier, we can re-ship the product for you.

If the package was not damaged, but the part inside is damaged and it appears to be from the manufacturer, please contact immediately so we can inform the manufacturer and claim the warranty from that manufacturer.