How We Do Business
Please read this information completely before you make a purchase from HDM INC. These terms govern all of our sales, and may not be changed. These terms shall be interpreted according to Kansas law. Your placing an order, whether signed or unsigned, will constitute acceptance of these terms and guarantee of payment on order and under the guidelines set forth below. The internet is an ever changing medium and we reserve the right to modify the terms of this agreement. By continuing to use the site after we post any such changes, you accept these modified terms.
Our vision is the continued support of the Big Dog Community and provide our customers with the best value on the planet for any and all parts they may need for all of their Big Dog needs; to be a one stop shop where they know they will be treated fairly and their buying experience will be hassle free from beginning to end. RIDE PROUD!
Here at HDM INC. we strive to provide 100% customer satisfaction in everything we do. We take pride in providing you with exceptional customer service. In the rare instance where you have a problem with your order please contact us to quickly resolve your issue.
LOWEST PRICE GUARANTEE
HDM INC. guarantees the lowest price on every product, we will not be undersold! If you find a lower price somewhere else, just let us know and we will beat it. Even if it is not on our website, we will still beat it. Simply call or email us and make sure that you have the product information along with the competitors’ information where you found the lower price and we will beat the price. Please keep these important details in mind for our Lowest Price Guarantee;
- All price match requests must be received prior to placing your order. This is so we can verify current pricing and availability.
- Product(s) must be new and in stock in the same size, color and year (if applicable).
- Price matching applies to the total item cost. This includes shipping handling, taxes, or any other applicable fee(s).
Ways to Order
Online: All products HDM INC. sells are available to order online 24 hours a day, 7 days a week, 365 days a year at www.bigdogpartskingpin.com. We take a lot of pride and spend a lot of time making sure our website is at the cutting edge of technology and security for your privacy and security. It provides a lot of great features and ordering is simple and secure so that makes this the best option to place your order!
Telephone: You can call HDM INC Monday – Friday from 9am – 6pm CST at 620-257-2009 and we will be happy to take your call.
Email: Feel free to email email@example.com as another convenient way to place your order. One of our friendly, knowledgeable Customer Service will reply as quickly as possible and process your order for you.
Special Orders: HDM has access to lots of parts and would be more than happy to help source an item that is not currently displayed on our website or in stock on our shelves for you. Simply call us at 620-257-2009 and our friendly, knowledgeable Customer Service staff will be more than happy to assist you.
FREE Ground Shipping on ALL orders over $35: We offer free delivery via UPS Ground or USPS Priority Mail on ALL orders over $35 within the contiguous United States, any order under $35 will have a nominal $5 shipping charge.
Oversize or nonstandard items may incur additional fees and will be noted clearly on the product page before adding the item to your shopping cart. Some examples of these items are engines, frames and rolling chassis. All orders shipped outside the contiguous 48 states will incur shipping charges.
International Shipping: At this time we are not shipping internationally on this website. We are looking at the best possible solution to assist our international customers. Please use the eBay account for International Shipping at this time. We will let you know as soon as we have that finalized.
Expedited Shipping: For those customers of ours that just can’t wait to get their awesome HDM INC. gear; expedited shipping services are available. These services can be selected from the shopping cart and will only show options available to your selected destination.
If your order is damaged during shipping, please inspect the package immediately and DO NOT throw out any of the packaging materials. Advise the shipping carrier of the damage as soon as possible, preferably at the time of delivery, but we know that is not always possible. All shipping damage claims must be made to Demon’s Cycle within 3 business days from the date your package was delivered. Please contact us immediately so we can start the claim process with the carrier and have them retrieve the package. As soon as we show the claim accepted by the carrier, we can re-ship the product for you.
If the package was not damaged, but the part inside is damaged and it appears to be from the manufacturer, please contact immediately so we can inform the manufacturer and claim the warranty from that manufacturer.
RETURNS AND EXCHANGES
At HDM INC., we offer hassle free returns and exchanges for 30 days from date of purchase. All returns must contain a Return Authorization (RA) number and that RA number must be clearly marked on the outside of the package. If a return is received without a RA number HDM INC. reserves the right to deny the return. Shipping fees are NOT refundable. Return shipping charges are the responsibility of the customer. HDM INC. will, at the customer’s request, issue a pre-paid return label to allow you to take advantage of our discounted shipping rates. The cost of the return shipping will be deducted from your refund or exchange. It is the customers responsibility to properly pack and protect the items to avoid damage during return shipping. If a return arrives with damages that occurred during return shipping due to improper packaging the return will be denied. All returns must be in new, unused condition. Defective parts or parts delivered to you in error will be exchanged and/or refunded in full, inclusive of return shipping costs.
Should you need to return an item, please call us at 620-257-2009 or email us at firstname.lastname@example.org, and we will issue a RA number, if applicable.
SPECIAL RETURNS INFORMATION
HDM INC. is not responsible for any labor or installation costs. Any manufacturer defects that may cause additional labor or costs are not the responsibility of HDM INC. or the manufacturer.
Used and damaged parts:Any part that is deemed to be used or installed contrary to the manufacturer’s instructions, and/or subject to improper handling, packaging or return shipping by the customer, will not be eligible for refund, exchange or warranty replacement.
Wheels:HDM INC. wheels are made of the highest quality and contain the top finishes available. For these very reasons once you mount a tire onto the wheel it is no longer eligible for return, unless there is a manufacturer defect.
Electronics:Any electronic item that has been removed from its packaging or had the manufacturer seal broken is not eligible for return. Manufacturer defects will be handled according to the manufacturer warranty policy.
Special orders:Special orders and custom-made parts are not returnable for any reason
Restocking Fee:A restocking fee will not be charged as long as your return is received within the 30-day return period window AND in the original packaging, new, unopened and unused condition. Returns received outside of the 30-day window or not in the above-mentioned condition will be subject to a 20% restocking fee.
Warranty:For items with a manufacturer’s warranty their policies and procedures will apply, so please follow their instructions. We will be more than happy to assist you with these policies and procedures if you need help.
HDM INC is a stand-alone small business selling parts and accessories for Big Dog motorcycles. We are in no way affiliated with Big Dog Motorcycles.® or Harley-Davidson® All Big Dog Motorcycles.® and Harley-Davidson® Models used on this website are for reference only. Big Dog Motorcycles.® and Harley-Davidson® factory part numbers, as well as any printed matter, are not intended to imply that any/all of these parts are endorsed by Big Dog Motorcycles.® or Harley-Davidson®.